Eoghan McCabe

Guest: Eoghan McCabe - Founder and CEO of Intercom. Eoghan is a seasoned entrepreneur who successfully transformed Intercom from a plateauing SaaS company into a rapidly growing AI-first business. Key Takeaways: Embrace AI Aggressively: AI is set to disrupt every industry, and companies must integrate AI into their core operations or risk becoming obsolete. Founder Mode Leadership: In times of significant change, a top-down, decisive leadership approach can be necessary to pivot effectively and overcome internal resistance. Cultural Overhaul: Transforming company culture to align with new strategic goals may involve significant turnover, but it can lead to a more motivated and aligned team. Outcome-Based Pricing: Aligning pricing with the value delivered, such as charging per resolved customer ticket, can simplify pricing models and enhance customer satisfaction. Continuous Self-Reflection: Personal growth through therapy and self-awareness can enhance leadership effectiveness and resilience. Topics Covered: AI disruption, founder leadership, company culture transformation, pricing strategy, personal growth and self-awareness.