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Melissa Perri + Denise Tilles

1 episode

Episodes

The ultimate guide to product operations | Melissa Perri and Denise Tilles

Nov 16, 20231h 19m

Guests: Melissa Perri - Founder of Produx Labs and author of Escaping the Build Trap. Melissa is a renowned figure in product management, teaching at Harvard and consulting with numerous companies. Denise Tilles - Product leader, coach, and consultant at Produx Labs. Denise helps companies with product vision and strategy. Key Takeaways: Role of Product Ops: Product operations (product ops) is crucial for allowing product managers to focus on strategic work by handling data insights, customer insights, and process optimization. Emergence and Popularity: The role has rapidly grown in tech companies, with about half of scaling tech companies having at least one product ops person. Three Pillars of Product Ops: Business and data insights, customer and market insights, and process and practices. Each pillar addresses different needs within a company. Starting Product Ops: Begin with one person focusing on the most pressing need among the three pillars. Hiring someone with experience in product ops or related fields can accelerate implementation. Impact on Product Management: Product ops frees product managers from operational tasks, allowing them to concentrate on decision-making, strategy, and stakeholder management. Topics Covered: Product operations role, benefits of product ops, starting a product ops function, differences between product ops and project management, case study of product ops implementation.

Notable Quotes

โ€œIf you try to serve everybody, you serve no one.โ€

Life and Work Philosophy

โ€œIt's really about helping the product managers focus on what they were actually hired for, the strategic work.โ€

Product Management

โ€œI think in my younger days, I was a little crippled by overthinking and by being too anxious about things and not taking big leaps.โ€

Personal Growth