Guest: Paul Adams - Chief Product Officer at Intercom. Paul has over a decade of experience at Intercom, previously serving as Global Head of Brand Design at Facebook and a user researcher at Google. Key Takeaways: AI Integration: Start by understanding the core problem your product solves and assess if AI can address it. This can lead to either replacement or augmentation of current solutions. Product Strategy: Align your product's capabilities with AI's potential to ensure you're not left behind. This involves re-evaluating your strategy and possibly making significant shifts. Organizational Change: Transitioning to AI requires structural changes within teams, emphasizing the need for machine learning expertise and integrating AI across all product teams rather than siloing it. Learning and Adaptation: Stay updated with AI advancements by dedicating time to read and experiment with new tools. Encourage a culture of learning and adaptation within your organization. Frameworks for Success: Utilize frameworks like "differentiation vs. table stakes" to balance innovation with essential features, and "swinging the pendulum" to avoid over-correcting strategic decisions. Topics Covered: AI in product strategy, organizational change, product differentiation, pricing strategy, frameworks for product management, learning and adaptation in AI.
“You have to adapt and it's not that big a deal. None of these things are that big a deal, at the end of the day. You move on and live and learn.”
“Being nice goes way further than people really realize.”
“Only work on what matters most.”
